Ole99 Privacy Policy – User Data Protection on Malaysia's Platform

1. Introduction

Ole99 ("we", "platform", "ole99") operates as an online sports betting and casino platform serving users in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take seriously.

This Privacy Policy explains in detail how ole99 collects, stores, processes, uses, and protects the personal information you provide to us or that is collected automatically when you use the ole99 platform. It also sets out your rights in relation to that personal data.

This Privacy Policy applies to all users who register an account, browse the website, make deposits or withdrawals, or interact with any part of the ole99 platform. By using ole99's services, you consent to the collection and use of information as described in this Privacy Policy.

2. Personal Data We Collect

Ole99 collects various types of information to provide a secure, seamless, and relevant experience for our members. Below is a summary table of the data collected and its purposes:

This includes all information you provide in the registration form, identity verification (KYC) form, payment details you register, and any information you share when interacting with the ole99 support team via live chat, WhatsApp, or email.

When you browse or use the ole99 platform, our systems automatically record certain technical information such as your device's IP address, device and browser type, pages visited, time spent on the platform, and general usage patterns. This information is collected via cookies and similar technologies as described in Section 6.

3. How Ole99 Uses Your Data

Ole99 only uses your personal data for legitimate and necessary purposes. The following are the primary purposes for which our platform uses your data:

• Service Provision: To create and manage your account, process deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, and to enable you to access all features of the ole99 platform.
• Identity Verification: To carry out KYC identity verification to ensure platform security and comply with legal requirements related to anti-money laundering.
• Customer Support: To understand and resolve enquiries, complaints, or technical issues that you report to the ole99 support team in Bahasa Melayu.
• Platform Security: To detect and prevent fraud, unauthorised access, system misuse, and illegal activity on the ole99 platform.
• Service Improvement: To analyse usage patterns, better understand the needs of our Malaysian members, and improve platform features and the overall ole99 experience.
• Important Communications: To send important notices regarding changes to our terms, policies, or your account security.
• Marketing (with consent): To send you information about ole99 promotions, bonuses, and offers that may interest you — only if you have given your consent to receive them.
• Responsible Gambling: To monitor betting patterns in order to identify members who may need responsible gaming support and reach out to them with appropriate assistance information.

4. Sharing Data With Third Parties

Ole99 does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may share your information with certain parties, as outlined below:

When you make a deposit or withdrawal on ole99, the necessary transaction information will be shared with the relevant payment service providers, such as DuitNow operators, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX member banks in Malaysia. This sharing is limited strictly to the information required to complete the transaction.

Ole99 engages trusted third-party service providers to handle technical aspects of our platform, including server infrastructure, cybersecurity systems and platform analytics. All such providers are bound by strict data protection agreements and may only use your data for purposes specified by ole99.

Ole99 may be required to disclose your personal information to relevant authorities in Malaysia where there is a legitimate legal basis to do so, such as a court order, fraud investigation, or a request from a Malaysian law enforcement agency acting within its lawful jurisdiction.

5. Your Data Security at Ole99

Ole99 continuously invests in the latest security technologies and procedures to protect the personal data of all members. The key security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and ole99's servers are encrypted using the latest TLS/SSL protocols, ensuring your data cannot be read by any unauthorised party during transmission.
• Data Storage Encryption: Sensitive data such as financial information and personal details are stored in encrypted format within the ole99 database. Passwords are never stored in plain text.
• Two-Factor Authentication (2FA): Ole99 offers two-factor authentication to add an extra layer of security to your account, beyond your standard password.
• 24/7 Monitoring: Ole99's cybersecurity monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts.
• Regular Security Testing: The ole99 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts to identify and address any vulnerabilities.
• Internal Access Controls: Access to members' personal data within ole99 is restricted on a "need-to-know" basis — only staff with a legitimate operational requirement are permitted to access that data.

While ole99 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password, keeping your login credentials private, and ensuring your devices are always updated with the latest security patches.

6. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you browse the ole99 website. They allow our platform to remember your preferences and settings, keep your login session securely active, and understand how you interact with the platform for improvement purposes.

• Essential Cookies: Required for core ole99 platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps ole99 understand how members use the platform, which pages are most popular, and where users encounter difficulties — all in aggregated data form that does not identify individuals.
• Functional Cookies: Stores your preferences such as interface language and display settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access attempts.

You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or your experience on the ole99 platform. Refer to your web browser's documentation for step-by-step instructions on managing cookies.

7. Data Retention Period

Ole99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account is active and for a minimum of 7 years after account closure, in accordance with Malaysian financial compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• Support Communication Records: Retained for 3 years after the last interaction for the purpose of resolving any disputes that may arise.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes, then deleted or anonymised.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from ole99.

Once the retention period expires, ole99 will delete or anonymise your data in a secure manner so that it can no longer be linked back to you as an individual.

8. Your Rights Regarding Personal Data

As an ole99 member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 and ole99's policies:

To exercise any of the above rights, please contact the ole99 support team via 24/7 live chat or email at support@ole99.run. We will process your request within 30 business days and may need to verify your identity before carrying out the request.

9. Children's Privacy

The ole99 platform is intended for adult users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided personal information to ole99, please contact us immediately at support@ole99.run.

Once we have verified the information, we will take immediate steps to delete the relevant data and close the account in question. Ole99 also has an age verification mechanism during registration to prevent underage users from creating an account.

10. Third-Party Links

The ole99 platform may contain links or references to third-party websites in certain contexts. Please be aware that Ole99's Privacy Policy does not apply to those third-party websites, and ole99 is not responsible for the privacy practices or content of any external sites.

We recommend reading the privacy policy of any third-party website you visit before providing them with any personal information. Ole99 does not endorse or make any representations regarding the privacy policies of third-party websites that may be linked from our platform.

11. Privacy Policy Amendments

Ole99 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes in how we handle members' personal data. The most recent update date is always displayed at the top of this document.

For material changes — that is, changes that significantly affect how we use or protect your data — ole99 will provide clear notice to all affected members via email to your registered address, a notice on the platform's main page, or a notice upon login, at least 14 days before the changes take effect.

Continued use of the ole99 platform after the effective date of any revised Privacy Policy will be deemed acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the established procedure.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ole99 handles your personal data, our team is ready to listen and assist:

• Live Chat: Available on the ole99 platform 24 hours a day, 7 days a week. This is the fastest way to get a response on privacy and data matters.
• Email: support@ole99.run — for more detailed privacy inquiries or requests to exercise your data rights. We will respond within 3 business days.
• WhatsApp: The number is available in the Contact Us section of the platform once you are logged in to your ole99 account.

For formal requests relating to data rights — such as access, correction, or deletion requests — please clearly state the type of request, your ole99 account number, and your current contact details so we can process your request efficiently and securely.

Ole99 is committed to addressing any privacy concerns you raise seriously and within a reasonable timeframe. Your satisfaction and trust are our priority, and we value every piece of feedback that helps us improve our privacy practices for the benefit of all members in Malaysia.